Customer service
Privacy policy
We only ask for what we need to deliver your plant, and we don't follow you around the internet. Here's exactly what we keep and why.
Kasvers is a sample web shop, designed and built by Quantiz. This privacy policy is an example of what one could look like for a real plant shop.
Version of 1 October 2026.
What we keep
When you place an order, we ask for:
- your name
- your delivery address
- your email address
- your phone number, so the driver can call you if they can't find you
- what you ordered, and the message on your gift card if you added one
If you send us a message through the contact form, we keep your name, your email address and your message.
Why we need it
- Delivery: your name, address and phone number go to the driver.
- Payment: you pay through Mollie. Your card details and your bank login never reach us.
- Customer service: to answer your questions and help you with your plant.
- Newsletter: only if you tick the box yourself. You can unsubscribe at the bottom of every email.
We don't sell your details. We only share them with the parties we need to handle your order, such as Mollie and the delivery service. We have agreements with them about how they protect your data.
How long we keep it
We keep order details for 7 years, because the Dutch tax authorities require it. Messages sent through the contact form are deleted one year after your question has been dealt with. For the newsletter, we keep your email address until you unsubscribe.
Cookies
We don't use tracking cookies or advertising cookies, so you aren't followed around to other websites. What's in your basket is remembered by your own browser in localStorage, so your basket is still there when you come back later. That's only needed to make the shop work, so we don't ask for consent for it.
Your rights
You can always ask which details we hold about you. You can also have them corrected or deleted, as long as we aren't legally required to keep them. Send your request to hallo@kasvers.nl. We'll reply within a month, and usually much sooner.
Think we're not handling your data properly? Please tell us first. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Contact
Questions about privacy? Email hallo@kasvers.nl or use the contact form.