Terms and conditions

Kasvers is a sample web shop, designed and built by Quantiz. These terms are an example of what they could look like for a real plant shop. Orders placed in this shop are not actually fulfilled.

Version of 1 October 2026.

Article 1. Who we are

Kasvers sells houseplants from three family nurseries in West Brabant through this website. You can reach us through the contact form or by email at hallo@kasvers.nl. These terms apply to every order you place with us.

Article 2. What we offer and our prices

All prices are in euros and include VAT. You'll see the delivery costs in your basket before you pay. Plants are natural products, so the one you receive may differ slightly from the photo in height, shape or number of leaves. Each size shows the height including the pot.

If a price contains an obvious mistake, for example €4.95 for a plant that should be €49.95, we don't have to honour it. We'll contact you before we send anything.

Article 3. Your order and payment

Your order is confirmed once you've paid and received a confirmation email from us. You pay through Mollie by iDEAL, Bancontact, credit card, PayPal or later with Klarna. If you pay later, Klarna's terms apply as well.

Article 4. Delivery

• We deliver in the Netherlands, Tuesday to Saturday.
• Order before 21:00 on a weekday and we deliver the next day. If that ever doesn't work out, we'll let you know.
• Delivery costs €4.95 per order. From €40 it is free.
• Plants of a metre or taller are delivered by our own driver, at no extra cost.
• In a hard frost we may postpone your delivery by a few days to protect your plant. We'll always tell you if that happens.

The plant remains our responsibility until it's been delivered to you, or to your neighbours.

Article 5. 14-day cooling-off period

You can cancel your order within 14 days of receiving it without giving a reason. By law, plants may fall under the exception for goods that spoil quickly, but we don't rely on that.

• Let us know within 14 days, through the contact form or by email.
• Then send the plant back within 14 days. The cost of returning it is yours.
• Handle the plant with care while it's with you, and pack it well for the trip back.
• You'll get the full amount back, including the standard delivery costs, within 14 days of telling us. We may wait to refund you until the plant is back with us.

Article 6. 30-day plant guarantee

If your plant goes downhill or dies within 30 days of delivery, send us a photo. You'll get a new plant or your money back, and you don't need to return the plant. Read more on the plant guarantee page. This guarantee comes on top of your legal rights and doesn't limit them in any way.

Article 7. Complaints

Something not right? Let us know as soon as possible through the contact form. We'll reply within one working day and work with you to find a solution within 14 days at the latest. If we can't resolve it together, you can take the dispute to the competent court.

Article 8. Privacy

We only use your details to deliver your order, handle your payment and answer your questions. How we do that is set out in our privacy policy.

Article 9. Governing law

Dutch law applies to every order. If you live in another country in the European Union, you keep the protection that consumer law in that country gives you.